Focus on customers: Volkswagen appoints Customer Experience Officer
![Focus on customers: Volkswagen appoints Customer Experience Officer](https://uploads.vw-mms.de/system/production/images/vwn/036/818/images_file_en/5fa185fc7e08cae6c7ebbce6f8802dc88b383d5a/DB2021AL00771_web_1600.jpg?1649157685)
Customer requirements and feedback will be the focal point for all steps in the development of vehicles and services throughout the life cycle. The goal is to create a best-in-class customer experience at every point of contact with the Volkswagen brand.